Getting Technical Support:

We provide technical support via phone and fax, Monday through Friday from 8am to 5pm (CST), excluding U.S. holidays. We also offer email technical support 365 days a year with a guaranteed reply with in 24 hours.

We will need the following information when you call:
1.) Your name
2.) Company
3.) Address
4.) A detailed description of the problem. The more information you give us, the better we will be able to server you. For software issues, please include operating system(Win 98,ME,NT,2000orXP), and software version numbers. For equipment issues, please include model, and serial number.
5.) Phone number and time you can be reached.
Please note: DataBridge or DataWeb technical support cannot be rendered without a current software maintenance agreement.

Phone:
Toll free 1-800-275-3150 or 512-832-6602

Fax:
512-832-5301
Please mark your fax "Attention: PMI
Technical Support"

E-Mail:
support@imagescan.com

Last Updated: April 28, 2004